(01) All decor items ship free within the United States via USPS or UPS Ground (approx. 1-5 days), unless otherwise stated, or can be picked up from my NE Minneapolis showroom.

(02) International shipping is available with additional fees—please reach out prior to placing an order.

(01) All furniture is made-to-order, with lead times varying by item (see individual products for current estimates).

(02) Furniture ships free within the contiguous United States (allow an additional 2–3 weeks for shipping) or is delivered free within the Twin Cities Metro Area (allow an additional 1 week). Items may also be picked up from our NE Minneapolis showroom (10% discount for pickup using code PICKMEUP).

(03) International shipping is available for furniture and incurs additional fees. Please contact us prior to placing an order.

(04) Free-standing furniture is shipped with scheduled blanket wrapped inside delivery. Smaller items (end tables, coffee tables, nightstands) ship via UPS Ground.

(05) All shipped furniture is fully insured. If your package appears damaged, take detailed photos before opening and contact Relic Modern within 72 hours. We will work with the shipping partner to resolve issues, which may include repair or full replacement at no cost.

(06) Delivery within the Twin Cities Metro area includes in-home delivery to the first floor. Parking fees (meter or ramp) are the customer’s responsibility. Relic Modern™ reserves discretion on how far a piece can be brought into a home, depending on factors such as stairs and furniture weight.

(07) Completion timelines, estimates, and shipping speeds are not guaranteed unless explicitly stated.

(08) Unless otherwise stated, all furniture items are shipped fully assembled.

(01) All products can be picked up from my NE Minneapolis showroom. You will receive an email when your order is ready for pickup.

(02) Pickup Discount: Take 10% off your order with code PICKMEUP. For custom orders, the discount applies to labor only; for standard collection items, the discount applies to the entire order. This discount cannot be combined with the Design Professional Discount. Discount must be requested at time of placing order. 

(03) Pickup is a great way to save on shipping, even if you rent a vehicle for transport. Pickup from the showroom can be scheduled once the item is complete.

(04) Pickup hours are Tuesday-Friday 10am-6pm, Saturday 11am-2pm. See the showroom page for current hours.

(01) Each decor item is handmade and unique. Variations in wood tone, grain, or minor imperfections are part of the character of handcrafted items. Minor defects in layers or solid wood faces may occur and are not considered damage.

(02) Inspect your item immediately upon delivery and take photos. If the outer packaging appears damaged, photograph it before opening. Items damaged in transit qualify for an exchange or rebuild, but not a return or refund. Contact Relic Modern within 5 days of receipt with photos of the damage and the packaging, and keep the original packaging until the claim is resolved. Relic Modern makes the final determination.

(03) Decor items may be returned if a return is requested within 5 days of receipt. To request a return, contact Relic Modern. Returns sent without approval are not accepted. Once approved, the item must be picked up by the carrier or dropped off within 14 days of approval, or the approval expires and the sale is final. Return shipping is the customer’s responsibility, including the risk of loss or damage in transit. Relic Modern can generate an insured return label and deduct the cost from your refund. Local returns may be dropped off at the studio by appointment. A 20% restocking fee applies. Items must be packed securely in the original packaging materials (or equivalent protection), and photos of the packed item must be emailed to justin@relicmodern.com before it is shipped or dropped off.  Items must arrive back in sellable condition. Items that arrive back damaged or otherwise not resalable may receive a reduced refund, up to the full purchase price, at Relic Modern’s discretion. Refunds are issued within 5 business days of receipt and inspection; please allow additional time for your bank to post the refund.

(04) Orders placed through the website may be cancelled for a full refund within 24 hours of checkout. After that point, cancellations and returns are subject to a 20% restocking fee, whether or not the item has shipped. Items that have shipped must be returned under the return terms above. Contact Relic Modern to cancel.

(01) All furniture is made-to-order, and sales are generally final. Standard-sized collection pieces (pieces listed on the website) may be returned if a return is requested within 72 hours of receipt, subject to the terms below. Customized pieces are not eligible for return. 

(02) Custom orders, including standard collection pieces ordered with customizations, are final after the initial downpayment and are not eligible for a return or refund. Items damaged in transit qualify for an exchange or rebuild under (03).

(03) Inspect your item immediately upon delivery and take photos. If the outer packaging appears damaged, photograph it before opening. For freight deliveries, note any visible damage on the bill of lading before signing; signing without noting damage acknowledges the item was received with no visible damage. Items damaged in transit qualify for an exchange or rebuild, but not a return or refund. Contact Relic Modern within 72 hours of receipt with photos of the damage and the packaging, and keep the original packaging until the claim is resolved. Natural wood or grain variations, minor scratches, voids, indents, and other slight imperfections inherent to handcrafted work are not considered damage. Relic Modern makes the final determination.

(04) To request a return, contact Relic Modern within the 72-hour window in (01). Returns sent without approval are not accepted. Once approved, the item must be picked up by the carrier or dropped off within 14 days of approval, or the approval expires and the sale is final. Return shipping, freight, or drop-off is the customer’s responsibility, including the risk of loss or damage in transit. For shipped returns, Relic Modern can generate an insured return label and deduct the cost from your refund. Local returns may be dropped off at the studio by appointment. A 10% restocking fee applies. Items must be packed securely in the original packaging materials (or equivalent protection), and photos of the packed item must be emailed to justin@relicmodern.com before it is shipped or dropped off. Items must arrive back in sellable condition. Items that arrive back damaged or otherwise not resalable may receive a reduced refund, up to the full purchase price, at Relic Modern’s discretion. Refunds are issued within 5 business days of receipt and inspection; please allow additional time for your bank to post the refund.

(05) Customers are responsible for measuring spaces to ensure furniture fits; Relic Modern™ cannot accept returns for sizing issues. Reach out before ordering if you need help confirming measurements.

(06) Items not properly cared for (humidity, sun, water damage, etc.) are not eligible for returns. See Furniture Care for proper maintenance, and the Limited Furniture Warranty for covered defects.

(07) Orders placed through the website may be cancelled for a full refund within 24 hours of checkout, provided production has not started. Custom orders are not eligible for this cancellation window. After that point, cancellations and returns are subject to a 10% restocking fee, whether or not production has started or the item has shipped. Contact Relic Modern to cancel.

(01) Discontinued and outlet items are final sale and cannot be returned. These pieces may have cosmetic imperfections, which are noted in the listing where applicable. Items damaged in transit are covered under the damage terms in Returns, Exchanges & Cancellations above; contact Relic Modern within 72 hours of receipt with photos of the damage and the packaging. If an exchange or rebuild isn’t possible because the item is no longer available, Relic Modern will issue a refund.

(01) Every custom furniture piece is handcrafted specifically for you. This also applies to standard collection pieces ordered with customizations, meaning any change beyond the options listed on the product page. Due to the personalized nature of this work, all sales are final upon downpayment, and returns or refunds are not available. Items damaged in transit qualify for an exchange or rebuild under the damage terms in Returns, Exchanges & Cancellations above. Learn more about custom builds.

(01) Relic Modern warrants its furniture to the original purchaser against defects in materials and workmanship under normal household use for one (1) year from the date of delivery. This warranty does not apply to decor items.

(01) To make a claim, contact Relic Modern with your order number and photos of the issue. Relic Modern may request additional photos or an in-person inspection. Claims must be made within the warranty period.

(01) If a covered defect is confirmed, Relic Modern will repair, rebuild, or replace the piece, at Relic Modern’s sole discretion. Refunds are not available under this warranty. Handcrafted pieces vary, so a replacement may differ slightly in grain and tone. Repair or replacement does not extend the original warranty period.

(02) Local customers may have repairs completed at the studio or at home, depending on the repair. For customers outside the local area, Relic Modern may, at its option, arrange for a qualified local woodworker or craftsman to complete the repair, with Relic Modern’s prior approval of the repairer and the scope of work. In that case, Relic Modern pays the repairer directly. Otherwise, for repairs that require shipping, the customer pays to ship the piece to Relic Modern, and Relic Modern pays to ship it back.

(01) Natural wood movement is not a defect and is not covered. This includes seasonal expansion, contraction, swelling, small gaps, or changes in grain or color. Wood responds to humidity wherever it lives.

(02) Finish changes from normal use are not covered, including dryness, dulling, fading from sunlight, or a rough feel. These are maintained by the owner as described in Furniture Care, such as re-waxing dried wood or lightly smoothing a rough surface with #0000 steel wool.

(03) Normal wear, scratches, dents, stains, and scuffs are not covered.

(04) Damage from humidity, sun, water, heat, or improper care or cleaning is not covered.

(05) Accidents, misuse, overloading, or use outside normal household conditions, including commercial or outdoor use, are not covered.

(06) Alterations or repairs made by anyone other than Relic Modern or a repairer approved by Relic Modern in advance are not covered.

(07) Damage in transit is handled under the damage terms in Returns, Exchanges & Cancellations above. Discontinued and outlet items are sold as-is and are not covered by this warranty.

(01) This warranty is limited to the original retail purchaser and is not transferable. Relic Modern is not liable for incidental or consequential damages. Some states do not allow limits on incidental or consequential damages or on implied warranties, so some of these limits may not apply to you. This warranty gives you specific legal rights, and you may have others that vary by state.